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Maintenance
Routine maintenance consists of adding a few drops of a
suitable brand of high quality oil, or such as Mobil gear
oil, through the two convenient access ports, every few
weeks, depending on use. The oil used should contain a
detergent additive which should help clean any build up
residue. Sometimes more often in heavy use commercial
environments, usually less often in the home. This simple
procedure lubricates and cleans Orbiter's precision tracking
rails and transporters. It takes about five minutes. No
tools and no mechanical aptitude required.
Customer Service
Orbiter's Customer Service Department is dedicated to
Your Complete Satisfaction! Most calls and emails result in
quick easy solutions. Should on-site attention be required,
we can dispatch a technician, often from your area, soon
after your call.
Quality Control
We check and recheck each component as Orbiters are
assembled and test them thoroughly before they are shipped
to you. Retesting of the mechanical and electronics function
is standard procedure. Before an Orbiter leaves the factory,
it must pass an extensive quality control check list to
ensure you will receive a great smooth running, high
performing machine that will exceed your expectations.
Customer Comments
"...The service provided us by the entire Orbiter
organization has been nothing less than professional and
thorough. It is a genuine pleasure to deal with
them."
Christine MacDonnell, NovaCare, Cupertino, CA
"Orbiter has responded quickly to my
needs, and they have been a pleasure to work with."
M. David Granger, P.T., HealthSouth of Matteson
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